Shipping Policy

Shipping Policy

All orders are processed and shipped from the United States. We are committed to getting your collectibles to you quickly and safely.

Order Processing (Handling Time)

Orders are processed within 2–3 business days after your order is placed. Orders are not shipped or delivered on weekends or U.S. public holidays. You will receive a shipping confirmation email with tracking information once your order has shipped.

Shipping & Delivery Time

Estimated transit time is 3–7 business days within the United States after the order has shipped. Total estimated delivery time is approximately 5–10 business days from the date the order is placed (handling + transit).

Shipping Costs

Shipping costs are calculated at checkout based on your order and destination. Free standard shipping is available on orders over $75.

Tracking Your Order

Once your order ships, we email a tracking number. You can also track your order on our Track Your Order page.

Incorrect Addresses & Delays

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses. Delivery delays can occasionally occur due to carrier issues or high demand; we appreciate your patience.

Lost, Stolen, or Damaged Packages

If your order arrives damaged, or is lost or stolen in transit, please contact us within 7 days of the delivery date so we can help resolve the issue.

If you have any questions, contact us:

• HEYDAY KIDS STORE LLC
• Address: 2016 San Marco Blvd, Jacksonville, FL 32207, United States
• Phone: (904) 321-8697
• Email: support@toylaz.com
• Hours: Monday–Friday, 9:00 AM–5:00 PM ET